[MY STORY]

My Experience

Connectify
2023
Present

Connectify

As a seasoned Web Developer, I specialize in creating dynamic and responsive websites that deliver exceptional user experiences.

InteGrid
2021
2023

InteGrid

I possess comprehensive expertise in both front-end & back-end development, enabling me to create functional web applications.

Spherule
2018
2021

Spherule

As a Software Engineering Intern, I gained hands-on experience in developing, testing, and maintaining software applications.

Aquaflow
2015
2018

Aquaflow

I develop user-friendly, responsive, and mobile apps. My focus is on delivering seamless user experiences and robust functionality.

Datafuse
2013
2015

Datafuse

With expertise in wire framing, prototyping, and user research, I focus on creating designs that are both functional and aesthetically pleasing.

Infinite
2011
2013

Infinite

Digital Transformation involves leveraging digital technologies to fundamentally change business processes, and customer experiences.

Great customer experiences don't happen by accident–they're designed.

[Info]

I am a dedicated and passionate web developer and software engineer with 10 years of experience in designing and developing innovative web solutions. My journey in the world of technology began with a fascination for intuitive user interfaces.

My professional career has been shaped by a commitment to delivering high-quality projects that not only meet client requirements but also exceed expectations.

[Services]
UI/UX Design Excellence
Mobile App Development
Web Security
Cloud Computing
E-Commerce
Web Development
[CREATIONS]

My Selected Works

[CLIENTS]

My clients
and partners

Commitment to Excellence

I am proud to collaborate with a diverse range of clients and partners across various industries. My commitment to excellence and innovative design has earned the trust & businesses worldwide.

Client List
Luminous
Schedule
Feathered
Global bank
Partners
Courtney Henry
Kathryn Murphy
Arlene McCoy
Darrell Steward
| EXPERIENCE

Work

Led global Product Support at Stripe, driving AI-powered innovation and scalable support strategies leading to $20M+ in annual savings. Improved CSAT by 10pp by focusing on customer experience, operational efficiency, BPO partnerships, and workforce optimization to meet the needs of high-growth users.

95%
self-service
success
1,500
global agents
50k
cases per
week
Recruiting & Talent Development
Process Optimization
Agent Tooling
AI & Automation
[TECH EVOLUTION]

Work Process

01.
Design & Prototyping

Our team creates wireframes and prototypes that visualize the user interface and user experience design.

02.
Development & Testing

With designs approved, our developers begin the implementation phase. We adopt agile methodologies to ensure flexibility.

03.
Evaluation & Iteration

We conduct reviews & gather insights from users to identify areas for improvement. This iterative approach allows enhancing solution continually.

Unlock operational excellence without scaling complexity.

Facing operational challenges or looking to proactively elevate your customer experience? I'll show you exactly how to make your customer experience frictionless at scale. Let's design your Intelligent Experience strategy together.

Get started today
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